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Service availability

We at nekototo operate our platform only in jurisdictions where local law permits online gaming and sports entertainment. Service availability depends on your location and applicable regulations. Before opening an account, you are responsible for confirming that access to our platform is legal in your region. We do not offer services in jurisdictions where online wagering is prohibited by statute. Our terms of service detail the legal framework governing your access and use. If your country or state restricts online gaming, we block registration and access automatically. Users who attempt circumvention (using VPN, proxy, or false location data) face account suspension and fund forfeiture. We comply with international anti-money-laundering (AML) and know-your-customer (KYC) standards, which may result in account holds or closure if verification reveals non-compliance.

Account eligibility

Account holders must be of legal age in their jurisdiction to enter into gaming agreements. Most jurisdictions require users to be 18 years or older; some regions impose higher age thresholds. During registration, you declare your age and confirm eligibility. At verification, we cross-check submitted identification against our age databases. Any account found to belong to an underage user is closed immediately and funds are held pending parental or legal guardianship review. We do not knowingly accept accounts from minors, and we encourage parents and guardians to monitor device and payment activity. Users may set optional account controls (deposit caps, session timeouts) through the Settings menu, though these are user-initiated preferences and not mandatory compliance tools. Account eligibility also requires no prior conviction for fraud, money laundering, or gambling-related crime in relevant jurisdictions. We reserve the right to deny or close accounts that fail eligibility screening.

Local-law responsibility

Users are solely responsible for verifying that their access to and use of nekototo comply with the laws of their own jurisdiction. We provide a platform in supported regions, but each user must assess their local legal environment independently. Some countries permit online gaming under national or regional licenses; others restrict or ban it entirely. Some jurisdictions allow sports betting but prohibit casino games, or vice versa. Your responsibility includes understanding these distinctions before depositing funds or placing wagers. If you are unsure whether online gaming is legal where you live, consult a local legal advisor before proceeding. We assume no liability for users who access the platform in non-permitted jurisdictions and subsequently face legal consequences. By opening an account and using our services, you acknowledge that you have reviewed applicable law and confirm your eligibility. If your local law changes or you relocate to a restricted jurisdiction, you must notify us immediately and cease all activity.

Data and privacy scope

During account setup, we collect personal data including your name, date of birth, email, phone number, and physical address. For KYC verification, we request a copy of your government-issued photo ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or official mail from a government agency). These documents are encrypted and stored separately from your account profile. We use this data solely for identity verification, fraud prevention, AML compliance, and regulatory reporting. We do not sell, trade, or share personal information with third parties except as required by law (e.g., if subpoenaed by authorities) or to payment processors to facilitate deposits and withdrawals. Our full privacy policy (linked in the footer) explains data retention periods (typically 5–7 years for financial records), your rights to access and correct data, and how to request deletion subject to legal holds. You may submit a data export request via support; we respond within 30 days. All data transfers occur over encrypted channels (HTTPS / TLS).

Contact for legal inquiries

If you have legal questions about platform compliance, jurisdiction restrictions, or account closure, contact our legal inquiry team via email ([email protected]) or through the designated Legal Notice form linked in the footer menu. Standard response time is 5–10 business days. For urgent compliance issues (suspected illegal use, AML red flags, regulatory requests), escalate via the Priority Contact option on the support page — these are reviewed within 24 hours. We maintain a record of all legal inquiries and responses for audit and regulatory compliance. If you are an attorney, regulator, or government agent seeking information about user accounts or platform operations, include your official credentials and the specific nature of your inquiry. Requests must be submitted through formal legal channels; informal messages may not receive priority. We reserve the right to require court orders or formal subpoenas for user data disclosure. For general account, payment, or game-rule questions, use the standard support channels (live chat, email, in-app messaging) listed on the Support page.