nekototo Terms of Use

Account opening on nekototo starts with email verification, identity checks (KYC), and a deposit method. These steps form the foundation of how we operate: we verify who you are, confirm you are eligible under local law, and ensure your payment method is legitimate. Our terms cover what we require from you and what you can expect from us in return.

When you join nekototo, you agree to follow our policies on account use, deposits, withdrawals, and dispute resolution. We operate slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and sportsbook markets only in jurisdictions where local law permits. We accept payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Our terms lay out how these services work and what happens if something goes wrong.

This page explains our core policies in plain language. We do not offer legal advice; if you are uncertain about any term, we recommend consulting a local legal professional or contacting our support team.

Account Terms and Our nekototo Verification Policy

We require every user to create an account with a valid email address and to complete Know Your Customer (KYC) verification before deposit or play. During verification, we collect your name, date of birth, address, and payment method details. We use this information to verify your identity, confirm you meet local age and eligibility requirements, and prevent fraud and money laundering. Verification typically completes within one business day; in some cases, we may request additional documents.

You certify that all information you provide is accurate and current. False or misleading information may result in account suspension and fund forfeiture. We reserve the right to deny account access or close your account if we suspect fraud, breach of these terms, or illegal activity.

Account closure is permitted at any time. Once you request closure, we freeze your account and process any outstanding withdrawals within our standard settlement timeline. Funds held in your account after closure are retained according to applicable law and our anti-money-laundering procedures. If you wish to reopen your account after closure, you must undergo verification again.

Our Policy on Deposits and Payment Methods on nekototo

We accept deposits through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (for Indonesia-based users), and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. No deposit fees are charged by nekototo; however, your bank or wallet provider may charge a transfer fee. Deposits are processed by our payment partners and are subject to their terms. We do not control processing times; most deposits clear within minutes to one business day depending on your chosen method.

Minimum and maximum deposit amounts are set by our payment partners. We publish these limits on our deposit page. Deposits are non-refundable once processed—if you deposit by mistake, contact our support team immediately. We cannot reverse processed transactions, but we may credit your account balance if we determine the transaction was erroneous.

All funds deposited into your nekototo account are held in trust and used solely for your gaming activity or withdrawal. We do not lend, invest, or use your funds for our own purposes. Your account balance remains your property and may be withdrawn at any time subject to our anti-fraud and verification checks.

Our nekototo Withdrawal Policy and Settlement Timing

You may request a withdrawal at any time using the same payment method you used to deposit. We process verified withdrawals in the order received, subject to anti-fraud review. Bank withdrawals (mobile banking, local payment, online payment, e-wallet) typically settle within one business day; e-wallet withdrawals (mobile banking, local payment, online payment, e-wallet) may process within hours. mobile banking and local payment payments follow mobile-wallet settlement timelines.

Withdrawals are subject to account verification and compliance checks. We may request additional information (such as proof of address or source-of-funds documentation) before processing large withdrawals. Such requests typically require a response within a specified window; failure to respond may delay or cancel your withdrawal request.

• 1
  Submit withdrawal requestStep 1

  Log in, navigate to Withdraw, select your payment method, and enter your amount. Confirm and submit.

• 2
  Verification checkStep 2

  We review your account for fraud and AML compliance. You may be asked for additional documents.

• 3
  Processing and settlementStep 3

  Your payment method processes the withdrawal. Settlement timing depends on your bank or e-wallet provider.

We do not charge withdrawal fees. However, your payment provider may impose fees. We recommend checking with your bank or e-wallet before requesting a withdrawal if you are concerned about fees.

Game Rules, Bonuses, and Dispute Resolution on nekototo

All games on our platform (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables, sportsbook markets) operate according to published game rules. Each game carries a published Return to Player (RTP) percentage and volatility rating, displayed before you play. We do not guarantee specific outcomes or payouts; all results are generated by certified random-number generators. Your odds of winning depend on the game mechanics and the RTP—not on your account tier, deposit size, or play history.

Bonus offers (if any) are subject to terms specified at the time of promotion. We may withdraw or modify bonus terms at any time. Bonus funds, where applicable, carry play-through requirements—you must wager the bonus amount a specified number of times before withdrawal. We publish bonus terms clearly before you claim any offer.

If you believe there is an error in your account (a spin that did not register, a settlement that appears wrong, or a payment that was not processed correctly), contact our support team immediately with your account ID and details. We investigate disputes within our standard support window and make a determination based on our transaction logs. If we find in your favour, we credit your account. If we find that our records are correct, we explain our decision. Dispute decisions are final; we do not offer further appeal beyond our support investigation.

We reserve the right to suspend your account, withhold funds, or close your account if we discover you have breached these terms or local law. Breaches include but are not limited to: creating multiple accounts, attempting fraud, using unauthorized payment methods, accessing from a prohibited jurisdiction, or engaging in money laundering. Funds may be forfeited if we reasonably believe they are connected to illegal activity.

These terms are governed by the laws applicable to our jurisdiction of operation. Any dispute arising from your use of nekototo is subject to binding arbitration or, where local law requires, court proceedings in our designated jurisdiction. You agree to resolve disputes through these mechanisms and waive the right to class-action litigation.

Our nekototo Commitment to Fair Play and Transparency

We commit to operating our platform fairly and transparently. All games are certified by independent testing laboratories; we publish RTP and volatility data so you can make informed choices. We do not manipulate game outcomes, rig results, or unfairly favour or disadvantage any user. Our payment processes are integrated with licensed financial institutions (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to ensure funds are handled securely.

We maintain detailed records of all account activity, tournaments, game outcomes, and transactions. If you request a record of your activity for accounting or legal purposes, we provide it upon request. Our support team is available to answer questions about your account and our policies. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang and need assistance, we respond in English and Indonesian.